FAQ's

.Installation and equipment

1. What equipment are necessary for broadband Internet service and / or fixed telephony?
You need a WiMax antenna outside and a router.

2. How long does the installation of the equipment?
Depends on the location of the antenna. Installers utmost respect the aesthetics of your home, inside and out.

3. I have a Router, Can I use?
IPO Networks place equipment approved for the service. We do not allow installation of a computer than the one specified by the company.

4. Who owns the WiMax antenna placed on the outside of my house?
IPO Networks is the owner of the antenna. The client has it in use and enjoyment while his contract is in force, of course in case of failure it will be replaced at no cost to the customer. (Provided that the fault is not by any manipulation of the client or by electrical problems in the home or the client, the user hires the services at his own risk).

5. I am an individual customer, "Whose is the router installed?
IPO Networks is the owner of the router. The customer is in use and enjoyment while his contract is in force. In case of failure it will be replaced at no cost to the customer. (Provided that the fault is not by any manipulation of electrical problems in the client or customer premises).

6. I have a company contract, If I buy the router, do I have guarantee?
Yes, you do. The guarantee covers any fault is not due to misuse or electrical problems of the customer's premises.

.Connection

7. Can I install more than one computer to the Internet at the same time?
Yes, you can. The router supports up to four computers installed by cable network, and also can connect via WiFi.

8. Is it possible to connect computers for games like Playstation, Wii, others?
Yes, it is.

9. Can I download software to use with this type of connection?
Yes, of course you can.

10. How secure is the connection?
Your connection is really safe, thanks to special protocols of encryption that we use for transmissions. Also, you can always enjoy an active connection without occupying the telephone line.

.Connection Speed

11. Is it comparable IPO connection speed with ADSL or Dial up?
Yes, it is. with IPO, you can connect up to 6 Mb speed, that is 30 times faster than dial up connections, and similar or higher standard than ADSL connection for other Internet service providers in Spain.

12. How can I measure my connection speed?
You can measure your speed through the servers of the following page: http://www.speedtest.net. However, to really know your speed, you should check through direct downloads. Many times, the servers where speed makes the test are loaded with requests, and therefore do not provide reliable results.

13. What should I do before testing the connection speed?
Make sure you have a computer on and connected to the router by cable and close all downloads programs. Remember, that antivirus programs consume some bandwidth. Close also any memory-resident program.

.Customer Service

14. How can I request information or solve my doubts?
Calling Monday through Friday from 9:00 a.m. to 06:00 p.m. You can dial 1000 (Free calls on your phone along to IPO) or call us if you prefer on 966 078 100 from any phone. You can also contact us filling out the on-line Application Form or by writing to attcliente@redipo.es.
We promise that we will reply to your queries as soon as humanly possible.

15. Do we offer any technical support service after sales?
Of course we do. We have a Qualify staff ready to help you to resolve any issues or concerns.

.Technical Support

16. Is technical support for free?
Free assistance for Technical support is provided from Monday to Friday from 9:00 a.m. to 06:00 p.m. dialing 1000 from your Ipo phone (free call) or calling on 966 078 100 from any phone. You can also contact us filling out the on-line Application Form or by writing to soporte@redipo.es. We promise that we will reply to your queries as soon as humanly possible.

17. Is there a customized technical support 24 hours?
Yes, but must pay a small monthly amount. You will be given an ID, and you can call anytime, 365 days.

18. What happens in case of failure?
We have a highly trained technical staff, so the cost (unless serious infrastructure problems) are solved in the course of 48 hours (working hours / IPO Individuals) and IPO Company 12 hours (working hours).